Refund policy

At UMUMU, we want you to be happy with your purchase. Please review our refund and return policy below before placing an order.

1. Physical Products

Return Window and Eligibility

You may request a return within 14 days of receiving your order.

For returns due to a change of mind, the following conditions must be met:

  • The product must be unused and unassembled.

  • All parts bags must remain unopened and sealed.

  • The product must be returned in its original packaging with all included items.

  • Proof of purchase is required.

Customers are responsible for return shipping costs for returns due to a change of mind. Original shipping fees are non-refundable unless otherwise required by applicable law.

Please contact us before returning any item and wait for return instructions. Unauthorized returns may not be accepted.

Missing, Damaged, or Defective Parts

If any building pieces are missing, damaged, or defective upon arrival, please contact us within 7 days of delivery with your order number and photos or details of the issue.

Once the issue is verified, we will provide one complimentary shipment of replacement parts. UMUMU will cover the shipping costs for the replacement parts.

If the issue cannot be resolved through replacement parts, we will work with you to find an appropriate solution, such as a replacement or refund, in accordance with applicable law.

Damaged or Incorrect Items

If your order arrives damaged during shipping or you receive an item that does not match your order, please contact us as soon as possible with your order number and relevant photos.

We will review the issue and provide an appropriate solution. For verified cases involving damaged or incorrectly shipped items, UMUMU will cover reasonable return shipping costs.

These return conditions do not limit any rights you may have under applicable consumer protection laws.

2. Digital Products

Digital products may include downloadable building instructions, parts lists, sticker files, and other digital files included with your purchase.

Digital products are generally non-refundable once the files have been downloaded or accessed, except where required by applicable law.

If you experience problems downloading your files, receive corrupted or incomplete files, or find that any included files are missing, please contact us. We will work to resolve the issue and provide replacement files where appropriate.

This policy does not limit any refund or cancellation rights you may have under applicable law.

3. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Physical orders that have not yet shipped may be eligible for cancellation, depending on their processing status.

Once a physical order has shipped, it will be subject to our return policy.

Digital orders generally cannot be canceled or refunded for personal reasons once the files have been delivered or accessed, except where required by applicable law.

4. Refund Processing

For approved refunds, we will issue the refund to your original payment method.

Refunds will be processed within 10 business days after approval. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

If you have not received your refund after this processing period, please contact us.

5. Contact Us

For return, refund, order cancellation, or replacement parts requests, please contact us by email at umumubricks@gmail.com.

Please include your order number and a brief description of the issue. For missing, damaged, or defective parts, please include relevant photos whenever possible.

We will do our best to help resolve your concern.